For all questions, comments or suggestions, please click on the contact us button below. We will be happy to assist you. All email correspondence will be addressed within 48 hours with the exception of weekends and holidays.
Customer Service - For general questions about our products, services, and your order related inquiries
International - For order inquiries outside of the United States
Vendors - For solicitations if you are a manufacturer or supplier of products
Press - Questions from the press or interview requests
Wholesale Orders - We would love to provide you with wholesale pricing for your salons and/or store
Marketing and Advertising - For all solicitations concerning advertising, sponsorships and marketing opportunities
Testimonials - For all product reviews written or videos (YouTube, Vimeo, Photobucket, etc)
Rucker Roots Hair Care will never violate your privacy by selling or trading your information. Our website does not collect personal data. Your shopping cart items are transferred to Stripe over a secure server. We never have access to your bank details. We get notification of your purchase after your transaction is completed through Stripe.
We accept credit cards such as VISA, MasterCard, Discover, American Express through Stripe for all USA and purchases. Stripe automatically encrypts your confidential information in transit from your computer to their system using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
All of our products are made in small batches and hand packaged to insure the highest quality is maintained, therefore we do not accept returns. Our products are described as accurately as possible and we have listed all of the ingredients on our website. Please make sure you are aware of what you are purchasing, and take the "no refund policy" into consideration before you buy. No returns on Shampoo and Conditioner" No exceptions.
Prior to your purchase please ensure you have read the ingredients and agree with the purchase price. We do not accept cancellations, so once you have completed your order we will prepare it for shipment.
It is up to the customer to read the ingredients and properly use our products. The information on our website has not been evaluated by the FDA nor is our product intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing or have a medical condition or suspect allergies to essential oils or carrier oils consult a healthcare professional prior to use. By purchasing and using products by Rucker Roots, you agree that you will not hold Rucker Roots liable for any problems that arise from the use of our products.
WHEN WILL MY ORDER SHIP?
We will prepare all items Monday through Friday from (9:00am -5:00pm) EST. When you make a purchase during this time your item is packaged and shipped (usually 2 business days) after your order is (received). If we have a sale or promotion it could take up to 5 business days to process and ship your order. You should also add additional days for shipping based on the method you select at checkout.
All orders placed within the United States and internationally are shipped via USPS Priority Mail. US orders can take 2-3 business days for delivery depending on when the item is packaged and shipped. The final destination or location is also a factor. Additional options (Express Mail: United States 1-2 days) may be available during checkout. If you need an item shipped sooner please contact us via email to insure we can meet your anticipated arrival date. Please allow additional time when a package is delayed due to adverse weather or holidays.
STOLEN, DAMAGED OR NEVER RECEIVED (LOST) SHIPMENT
Rucker Roots assumes no responsibility for late, never received (lost), stolen or damaged items. Once shipped, we cannot replace the never received (lost) items but we can offer a coupon code to re-purchase the items that are not receive at a discounted price.
All items shipped have the option to include insurance and signature confirmation at checkout. Insurance through the shipping service covers the buyer if the package is never received (lost) or damaged during shipping. Signature confirmation helps the buyer find out when a package was delivered, who signed for the package or when delivery was attempted. If the customer chooses not to purchase insurance and signature confirmation they may reorder the item if it is lost or damaged during shipping. A "lost shipment" means that the shipping service has no record of the package being delivered to the address provided by the customer.
If the customer does not receive confirmation of the insured package or signature confirmation (as delivered) within 15 business days please contact Rucker Roots via email. We will try to help locate the package that has NOT been scanned in by the carrier as received and delivered to the address provided by the customer (insured/sc packages ONLY). Please note it can take us up to 30 days to research and process claims (insured/sc packages ONLY) in the US and up to 45 days for international orders that are not on record with the carrier as being delivered. We work very closely with our shipping suppliers to help insure that packages arrives safely, but sometimes things happen that are beyond our control.
PACKAGES LISTED AS DELIVERED
Customer understands by denying signature confirmation they are completely liable for packages listed as delivered. Rucker Roots is not responsible for packages listed as delivered with tracking information provided. We strongly suggest signature confirmation.